Case Studies Watermark

Pabian & Russell LLC, a leading New England Law Firm chooses Retrievex Vault

Pabian & Russell LLC, a leading New England Law Firm, relies on Retrievex records management services to manage their vital records.

Pabian & Russell LLC
Date: May 12, 2009
Industry: Legal

Margaret Burke, Director of Administration at Pabian & Russell LLC shares her thoughts regarding the selection and implementation of the Retrievex legal records management program.

"Our law firm was interested in taking advantage of the value added benefits included in the Retrievex records management program. The Retrievex customer service team provided our group with a demonstration of their web product, which they customized to the needs of our firm. In addition, they designed a program that specifically manages our original wills and estate documents.”

“Our attorneys were pleased to hear that these critical records would reside in their state-of-the-art vault, complete with an FM-200 fire suppression system, humidity and temperature control.”

“Most importantly, the Retrievex team handled all facets of our transition and made sure that 100% of our inventory was accounted for. Our dedicated customer service team provided us with updates throughout the duration of the transfer of our inventory. In addition, they expedited the account setup process, which included account customization, website training, and a drop off of supplies and barcodes. We are extremely pleased with our decision to join the Retrievex team!”